Frequently asked questions
General technical questions
 
Q 1. How do I buy a document?
Q 2. Do I need to register first to buy any document?
Q 3. How can I find the document I need?
Q 4. Can I preview the document before I buy?
Q 5. If I buy a document, how will I get it?
Q 6. If I buy a document, how soon will I get it?
Q 7. In what file format I will get my document?
Q 8. Are the documents templates are in editable format?
Q 9. Can I edit the document as per my requirement?
Q 10. Will you check the edited (by me) document for me?
Q 11. Can I purchase advice hours to modify the purchased document?
Q 12. I could not find the document I need. What shall I do?
Q 13. Can you draft document especially for my requirement?
Q 14. If I amend the document template, will it result in plagiarism? Who owns the copyrights?
Q 15. Can I enter additional clauses into Net Lawman document templates myself?
Q 16. How can I contact you for support?
Q 17. How can I register with Net Lawman?
Q 18. How do I know whether you have received my email?
 
Payment method related questions
 
Q 1. What are the payment methods you accept?
Q 2. I have ordered a document via cheque, but I need it urgently. What can I do?
Q 3. Can I pay via credit card?
Q 4. Is your payment gateway secure?
Q 5. Do you use secured server (SSL) during credit card processing pages?
Q 6. If I use a cheque, when I will receive the document?
Q 7. I am having problems entering my credit card information. How can you help me?
 
Law related questions
 
Q 1. Is doc XXXX suitable for me?
Q 2. Can I use a standard Net Lawman document and modify / customise it myself? Can I delete sections which are not applicable?
Q 3. Can you suggest the most suitable document for me?
Q 4. How does the bespoke service work?
Q 5. Does Net Lawman have document xxx?
Q 6. Help – I have a work related problem. What steps should I take? Do I have a claim regards my employment?
Q 7. Will you help me to complete a document I have already bought?
Q 8. I am looking for a piece of legislation – which one? Where can I find it?
Q 9. My employer/ee has breached our contract. What can I do?
Q 10. Can I issue a statutory demand for payment?
Q 11. Are my employment ‘terms and conditions’ fair?
Q 12. Do Net Lawman documents comply with the latest legislation?
Q 13. Employment problem regarding maternity
Q 14. I need Terms and Conditions and a privacy policy document
Q 15. Can I review a document template before I buy it?
 
General technical queries
 
A 1. How do I buy a document?

  1. Find the document(s) you wish to buy
  2. Click on "buy this document";
  3. provide your e-mail address and password; if you have bought document from Net Lawman before use the login section at the left hand side. If you are a new customer, register on the right;
  4. provide usual basic contact information and choose cheque or credit card payment method;
  5. give credit card details on a WorldPay secure page (credit card purchase) or print the page and send with cheque (cheque purchase);
  6. download your document and your invoice from the document collection point by logging in from our home page;
  7. use your document as often as you like for one company or business only.

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A 2. Do I need to register first to buy any document?

No, as you go through the motion of buying the document, you are asked to register as a process within the buying procedure. You do not have to register first.

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A 3. How can I find the document I need?

You can go to document center and click on the most suitable document category and try find the document in that category. If you don’t find it from here, please use our search facility (located at the top right hand side of every page).

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A 4. Can I preview the document before I buy?

Most documents (the first 5-10 pages) are available in PDF preview format so you can try before you buy. For obvious reasons, much of the document is covered, however, you are still able to assess whether the document is suitable for you.

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A 5. If I buy a document, how will I get it?

We deliver documents and forms in two ways:

First, we send to you automatically, by email. Second, you can download from our website. This is usually necessary only some time after you have bought and deleted the original, or if you have accidentally changed the original and saved the changed version. Or if your mail server was down while our system tried to send the document to you.

Although we are not infallible, delivery problems are most often caused by an error in typing in your email address when you buy, (so that our system sends your document to an incorrect email address); or problems arising from your computer settings, which prevent your computer from receiving our document. If you have a problem we will always help you resolve it if we can.

To download, enter your email address and password at the top left of our home page and we will take you to your purchase history, from where you can download.

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A 6. If I buy a document, how soon will I get it?

If you have entered the correct email address and your mail server is fast enough you should receive it almost instantly or within 10 minutes. However if you have a slow mail server (say hotmail) it may take hours. If you your mail server has a problem right at that moment, or your mail server has put a firewall in, or if you have entered the wrong email address, you may not receive it via email at all.

At any event you can download it directly from the Net Lawman site by simply logging to the site. You will be able to download it almost instantly (with a maximum delay of 10 minutes) after you have paid for it.

If you have any login problems please contact
tech support. We will get back to you in 24 hours.

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A 7. In what file format I will get my document?

The documents and forms are in Word format, or a format which Word can read. You can also choose for them to be in a different format when you access the ‘buy’ page. You can edit them very easily.

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A 8. Are the documents templates are in editable format?

The documents and forms are in Word format, or a format which Word can read.. You can also choose for them to be in a different format when you access the ‘buy’ page. You can edit them very easily.

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A 9. Can I edit the document as per my requirement?

Of course. This is the essence of the Net Lawman service. Some documents are very specific in their nature and require precise and careful drafting to ensure their proper interpretation. About 10% of clients use our drafting service where we will happily amend anything you like for a modest price. The service is versatile and flexible. We take instructions quickly by email. You can make payment here or contact us for a quote.

If you would prefer to make the changes yourself, we can of course tidy them up for you using the same service!

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A10. Will you check the edited (by me) document for me?

Of course. Please see the rates at our document drafting page. You can make payment here or contact us for a quote.

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A11. Can I purchase advice hours to modify the purchased document?

Of course. An hourly rate of £80 is recommended to do simple changes. Please see the various options at the drafting home page. You can make payment here or contact us for a quote.

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A 12. I could not find the document I need. What shall I do?

Please use our search facility (at the top right hand corner of every page). If you have already tried this, please contact us and we can tell you whether we have the document you need.

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A13. Can you draft document especially for my requirement?

Yes. Our bespoke drafting service is flexible and efficient. You simply instruct us as to what you need, we produce a first draft, you assess our work, send us further instructions and we draft a final version for you to use. This usually takes about two hours which we price at £160. Please visit our drafting page. You can make payment here or contact us for a quote.

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A14. If I amend the document template, will it result in plagiarism? Who owns the copyrights?

All Net Lawman documents are drawn by us and we own the copyright (jointly with Andrew Taylor, our director). Technically, when you buy a document, you are buying a licence under the terms we give you. Presently, you are free to use a Net Lawman as many times as you like for as long as you like, for the purposes of a single business. You may not sell our documents nor pass them on to any other person, nor use them for more than one business. We make an exception for solicitors, who may use documents as often as they wish.

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A15. Can I enter additional clauses into Net Lawman document templates myself?

Of course. This is the essence of the Net Lawman service. Some documents are very specific in their nature and require precise and careful drafting to ensure their proper interpretation. About 10% of clients use our drafting service where we will happily amend anything you like for a modest price. The service is versatile and flexible. We take instructions quickly by email. If you would prefer to make the changes yourself, we can of course tidy them up for you using the same service! You can make payment here or contact us for a quote.

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A16. How can I contact you for support?

Fr Law support please contact us. For technical support please click here.

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A17. How can I register with Net Lawman?

You don’t need to register first in order to buy documents from Net Lawman. Registration is a part of the buying process when you buy for the first time. Simply choose the document you would like and we will take you through the rest step by step.

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A18. How do I know whether you have received my email?

We try to respond to all enquiries within 48 hours. In most cases we respond within 24 hours. If your email regards paid advice or a purchased document, you will have received a message saying that we have received your message. If you have not received this message within 72 hours, please contact us again with ‘urgent’ in the subject title. If it is a technical issue, please email technial contact. If it is a legal enquiry, please contact law contact.

We do not respond to messages requesting free legal advice.

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Payment method related queries
 
A 1. What are the payment methods you accept?

We accept Payment via credit card (online payment) and cheque. If you pay by cheque you will receive your document via email only. We will send your document once we have received the cheque.

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A 2. I have ordered a document via cheque, but I need it urgently. What can I do?

Please pay via credit card if possible. Or send your cheque without delay.

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A 3. Can I pay via credit card?

Yes you can.

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A 4. Is your payment gateway secure?

Our payment gateway is 100% secure and reliable, because we use ‘Worldpay’. All credit card related transactions are made via ‘Worldpay’ pages which are 100% reliable and delivered through a secured server (https protocol). It is the best payment gateway in Europe. You can visit www.worldpay.com for more details.

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A 5. Do you use secured server (SSL) during credit card processing pages?

Yes, all credit card transactions are done via secured server layer (SSL).

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A 6. If I use a cheque, when I will receive the document?

We will send the document once we receive the cheque.

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A 7. I am having problems entering my credit card information. How can you help me?

Only ‘Worldpay’ staff can help you. You can contact 'Worldpay'.

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Law related queries
 
A 1. Is doc XXXX suitable for me?

We really cannot advise you without detailed instructions. However, first, our document introduction pages will help you decide which document to buy. Second, almost all our document templates come with drafting notes to help you make the right decisions on what to add, select or delete. After you have bought, you can always contact us by phone if you need further help – absolutely free!

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A 2. Can I use a standard Net Lawman document and modify / customise it myself? Can I delete sections which are not applicable?

You certainly can. One of the leading features of Net Lawman documents is that you can edit, save and re-use. Most documents include drafting notes which explain which parts of the document you can change and which parts we advise should stay un-altered.

Any words, sentences or clauses that are optional are highlighted in blue. Simply choose the most suitable for your circumstances and delete the rest.

If you would like us to check your changes, you can use our
drafting service. We will look over the changes you have made, possibly suggest improved wording, and draft any new provisions you require. The service is versatile and flexible. We take instructions quickly by email.

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A 3. Can you suggest the most suitable document for me?

We require more detailed information to tell you precisely which document might suit you best. However, the introduction pages and descriptions of the documents have been designed to help you choose the most suitable document for your circumstances.

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A 4. How does the bespoke service work?

Simply contact us with details of your situation and the sort of document you require. We will give you a price for: taking your instructions by message or documents;

  • drawing first draft document;
  • discussing with you by email or telephone;
  • preparing second, amended draft;
  • further discussion
  • third draft if required.
To instruct us, just make your payment and contact us with as much info as you can as to how you do business.

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A 5. Does Net Lawman have document xxx?

Try our search facility.

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A 6. Help – I have a work related problem. What steps should I take? Do I have a claim regards my employment?

We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.

There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our
Expert Legal Advice service, where you can pre-pay as little as £20 for an advice. If you need more help, one of our employment specialists will take your case.

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A 7. Will you help me to complete a document I have already bought?

Of course we should be happy to do so. Please send us more information about the sort of changes you require. We will give you a cost estimate for our work. We charge only £80 an hour and you can buy as little as a half hour’s work.

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A 8. I am looking for a piece of legislation – which one? Where can I find it?

Please use our search facility - we have many Acts of Parliament and statutory instruments to browse.

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A 9. My employer/ee has breached our contract. What can I do?

We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.

There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our
Expert Legal Advice service, where you can pre-pay as little as £20 for an advice. If you need more help, one of our employment specialists will take your case.

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A10. Can I issue a statutory demand for payment?

Our summary advice on when to use is when:

  • You are chasing more than, say, £5,000.
  • You are absolutely certain that they owe you the money - every penny of it and the debt is crystalised. That means you do not need to ask a judge to say how much of your money claim is due to you.
  • Your debtor has the money.
  • You calculate that your debtor will pay rather than risk your issuing a petition. This depends of course on his perception of you as well as where he could find the money as a last resort.
  • You are prepared to follow up by issuing a petition. You hope that might never be necessary. But, as in any litigation, hesitation comes through in your tactics. You lose the impact completely if you are seen to be bluffing.

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A11. Are my employment ‘terms and conditions’ fair?

We would need further information to be able to tell you accurately. However, a good place to start with employment problems is your contract of employment. Read it through and consider whether your employer is failing to comply with it.

There are special rules in many areas of employment. Unfortunately we cannot help you without spending time on your case. The fast, low cost way to do this is through our
Expert Legal Advice service, where you can pre-pay as little as £20 for an advice. If you need more help, one of our employment specialists will take your case. If you need more help, one of our employment specialists will take your case.

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A12. Do Net Lawman documents comply with the latest legislation?

We try to keep up with all legislation by constantly reviewing our documents. However, occasionally something “slips through the net”, just as it might with a solicitor. But in five years of trading we have yet to hear of any problem arising from that.

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A13. Employment problem regarding maternity

Maternity is a special part of employment law which has many of its own rules. Every claim is different. We have our legal documents regarding maternity, paternity and adoption rights.

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A14. I need Terms and Conditions and a privacy policy document

Terms and conditions

Website Privacy policy

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A15. Can I review a document template before I buy it?

Many, but not all, of our document templates can be ‘previewed’ before you buy. Click on the ‘Preview’ button next the document you want to see on the relevant introduction page. You can view most of the document although for obvious reasons, we mark the pages so you cannot see everything.

Alternatively, each document introduction page has a list of the specific provisions the document contains so you can check that the document includes everything you require.

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