 | Frequently asked questions |
 |
|
| General technical
questions |
| |
|
| |
| Payment method related
questions |
| |
|
| |
| Law related
questions |
| |
|
| |
| General technical
queries |
| |
| A 1. |
How do I buy a
document?
- Find the document(s) you
wish to buy
- Click on "buy this
document";
- provide your e-mail address
and password; if you have bought document from Net Lawman before use the login
section at the left hand side. If you are a new customer, register on the right;
- provide usual basic contact
information and choose cheque or credit card payment method;
- give credit card details on
a WorldPay secure page (credit card purchase) or print the page and send with
cheque (cheque purchase);
- download your document and
your invoice from the document collection point by logging in from our home
page;
- use your document as often
as you like for one company or business only.
|
| Back to
top |
| A 2. |
Do I need to register first to buy any
document?
No, as you go through the motion of buying the document, you are asked to
register as a process within the buying procedure. You do not have to register
first. |
| Back to
top |
| A 3. |
How can I find the document I
need?
You can go to document center and click on the most suitable document category and try find the
document in that category. If you don’t find it from here, please use our search
facility (located at the top right hand side of every
page). |
| Back to
top |
| A 4. |
Can I preview the document before I
buy?
Most documents (the first 5-10 pages) are available in PDF preview format
so you can try before you buy. For obvious reasons, much of the document is
covered, however, you are still able to assess whether the document is suitable
for you. |
| Back to
top |
| A 5. |
If I buy a document, how will I get
it?
We deliver documents and forms in two ways:
First, we send to you
automatically, by email. Second, you can download from our website. This is
usually necessary only some time after you have bought and deleted the original,
or if you have accidentally changed the original and saved the changed version.
Or if your mail server was down while our system tried to send the document to
you.
Although we are not infallible, delivery problems are most often
caused by an error in typing in your email address when you buy, (so that our
system sends your document to an incorrect email address); or problems arising
from your computer settings, which prevent your computer from receiving our
document. If you have a problem we will always help you resolve it if we can.
To download, enter your email address and password at the top left of
our home page and we will take you to your purchase history, from where you can
download. |
| Back to
top |
| A 6. |
If I buy a document, how soon will I get
it?
If you have entered the correct email address and your mail server is
fast enough you should receive it almost instantly or within 10 minutes. However
if you have a slow mail server (say hotmail) it may take hours. If you your mail
server has a problem right at that moment, or your mail server has put a
firewall in, or if you have entered the wrong email address, you may not receive
it via email at all.
At any event you can download it directly from the
Net Lawman site by simply logging to the site. You will be able to download it
almost instantly (with a maximum delay of 10 minutes) after you have paid for
it.
If you have any login problems please contact tech support.
We will get back to you in 24 hours. |
| Back to
top |
| A 7. |
In what file format I will get my
document?
The documents and forms are in Word format, or a format which Word can
read. You can also choose for them to be in a different format when you access
the ‘buy’ page. You can edit them very easily. |
| Back to
top |
| A 8. |
Are the documents templates are in editable
format?
The documents and forms are in Word format, or a format which Word can
read.. You can also choose for them to be in a different format when you access
the ‘buy’ page. You can edit them very easily. |
| Back to
top |
| A 9. |
Can I edit the document as per my
requirement?
Of course. This is the essence of the Net Lawman service. Some documents
are very specific in their nature and require precise and careful drafting to
ensure their proper interpretation. About 10% of clients use our drafting service where we will happily amend anything you like for a modest price. The
service is versatile and flexible. We take instructions quickly by email. You
can make payment here or
contact us
for a quote.
If you would prefer to make the changes yourself, we can of
course tidy them up for you using the same service! |
| Back to
top |
| A10. |
Will you check the edited (by me) document for
me?
Of course. Please see the rates at our document drafting page. You can make payment here or contact us
for a quote. |
| Back to
top |
| A11. |
Can I purchase advice hours to modify the purchased
document?
Of course. An hourly rate of £80 is recommended to do simple changes.
Please see the various options at the drafting home page. You can make payment here or
contact us
for a quote. |
| Back to
top |
| A 12. |
I could not find the document I need. What shall I
do?
Please use our search facility (at the top right hand corner of every
page). If you have already tried this, please contact us
and we can tell you whether we have the document you
need. |
| Back to
top |
| A13. |
Can you draft document especially for my
requirement?
Yes. Our bespoke drafting service is flexible and efficient. You simply
instruct us as to what you need, we produce a first draft, you assess our work,
send us further instructions and we draft a final version for you to use. This
usually takes about two hours which we price at £160. Please visit our drafting page. You can make payment here or
contact us
for a quote. |
| Back to
top |
| A14. |
If I amend the document template, will it result in
plagiarism? Who owns the copyrights?
All Net Lawman documents are drawn by us and we own the copyright
(jointly with Andrew Taylor, our director). Technically, when you buy a
document, you are buying a licence under the terms we give you. Presently, you
are free to use a Net Lawman as many times as you like for as long as you like,
for the purposes of a single business. You may not sell our documents nor pass
them on to any other person, nor use them for more than one business. We make an
exception for solicitors, who may use documents as often as they
wish. |
| Back to
top |
| A15. |
Can I enter additional clauses into Net Lawman
document templates myself?
Of course. This is the essence of the Net Lawman service. Some documents
are very specific in their nature and require precise and careful drafting to
ensure their proper interpretation. About 10% of clients use our drafting service where we will happily amend anything you like for a modest price. The
service is versatile and flexible. We take instructions quickly by email. If you
would prefer to make the changes yourself, we can of course tidy them up for you
using the same service! You can make payment here or
contact us
for a quote. |
| Back to
top |
| A16. |
How can I contact you for
support?
Fr Law support please contact us.
For technical support please click here. |
| Back to
top |
| A17. |
How can I register with Net
Lawman?
You don’t need to register first in order to buy documents from Net
Lawman. Registration is a part of the buying process when you buy for the first
time. Simply choose the document you would like and we will take you through the
rest step by step. |
| Back to
top |
| A18. |
How do I know whether you have received my
email?
We try to respond to all enquiries within 48 hours. In most cases we
respond within 24 hours. If your email regards paid advice or a purchased
document, you will have received a message saying that we have received your
message. If you have not received this message within 72 hours, please contact
us again with
‘urgent’ in the subject title. If it is a technical issue, please email
technial contact. If it is a legal enquiry, please contact law
contact.
We
do not respond to messages requesting free legal
advice. |
| Back to
top | | |
| |
| Payment method related
queries |
| |
| A 1. |
What are the payment methods you
accept?
We accept Payment via credit card (online payment) and cheque. If you pay
by cheque you will receive your document via email only. We will send your
document once we have received the cheque. |
| Back to
top |
| A 2. |
I have ordered a document via cheque, but I need it
urgently. What can I do?
Please pay via credit card if possible. Or send your cheque without
delay. |
| Back to
top |
| A 3. |
Can I pay via credit
card?
Yes you can. |
| Back to
top |
| A 4. |
Is your payment gateway
secure?
Our payment gateway is 100% secure and reliable, because we use
‘Worldpay’. All credit card related transactions are made via ‘Worldpay’ pages
which are 100% reliable and delivered through a secured server (https protocol).
It is the best payment gateway in Europe. You can visit www.worldpay.com for more details. |
| Back to
top |
| A 5. |
Do you use secured server (SSL) during credit card
processing pages?
Yes, all credit card transactions are done via secured server layer
(SSL). |
| Back to
top |
| A 6. |
If I use a cheque, when I will receive the
document?
We will send the document once we receive the
cheque. |
| Back to
top |
| A 7. |
I am having problems entering my credit card
information. How can you help me?
Only ‘Worldpay’ staff can help you. You can contact 'Worldpay'. |
| Back to
top | | |
| |
| Law related
queries |
| |
| A 1. |
Is doc XXXX suitable for
me?
We really cannot advise you without detailed instructions. However,
first, our document introduction pages will help you decide which document to
buy. Second, almost all our document templates come with drafting notes to help
you make the right decisions on what to add, select or delete. After you have
bought, you can always contact us by phone if you need further help – absolutely
free! |
| Back to
top |
| A 2. |
Can I use a standard Net Lawman document and modify
/ customise it myself? Can I delete sections which are not
applicable?
You certainly can. One of the leading features of Net Lawman documents is
that you can edit, save and re-use. Most documents include drafting notes which
explain which parts of the document you can change and which parts we advise
should stay un-altered.
Any words, sentences or clauses that are
optional are highlighted in blue. Simply choose the most suitable for your
circumstances and delete the rest.
If you would like us to check your
changes, you can use our drafting service. We will look over the changes you have made, possibly suggest improved
wording, and draft any new provisions you require. The service is versatile and
flexible. We take instructions quickly by email. |
| Back to
top |
| A 3. |
Can you suggest the most suitable document for
me?
We require more detailed information to tell you precisely which document
might suit you best. However, the introduction pages and descriptions of the
documents have been designed to help you choose the most suitable document for
your circumstances. |
| Back to
top |
| A 4. |
How does the bespoke service
work?
Simply contact us
with details of your situation and the sort of document you require. We will
give you a price for: taking your instructions by message or documents;
- drawing first draft
document;
- discussing with you by
email or telephone;
- preparing second, amended
draft;
- further discussion
- third draft if required.
To instruct
us, just make your payment and
contact us
with as much info as you can as to how you do business.
|
| Back to
top |
| A 5. |
Does Net Lawman have document
xxx?
Try our search facility. |
| Back to
top |
| A 6. |
Help – I have a work related problem. What steps
should I take? Do I have a claim regards my
employment?
We would need further information to be able to tell you accurately.
However, a good place to start with employment problems is your contract of
employment. Read it through and consider whether your employer is failing to
comply with it.
There are special rules in many areas of employment.
Unfortunately we cannot help you without spending time on your case. The fast,
low cost way to do this is through our Expert Legal Advice
service, where you
can pre-pay as little as £20 for an advice. If you need more help, one of our
employment specialists will take your case. |
| Back to
top |
| A 7. |
Will you help me to complete a document I have
already bought?
Of course we should be happy to do so. Please send us more information
about the sort of changes you require. We will give you a cost estimate for our
work. We charge only £80 an hour and you can buy as little as a half hour’s
work. |
| Back to
top |
| A 8. |
I am looking for a piece of legislation – which
one? Where can I find it?
Please use our search facility - we have many Acts of Parliament and statutory instruments to
browse. |
| Back to
top |
| A 9. |
My employer/ee has breached our contract. What can
I do?
We would need further information to be able to tell you accurately.
However, a good place to start with employment problems is your contract of
employment. Read it through and consider whether your employer is failing to
comply with it.
There are special rules in many areas of employment.
Unfortunately we cannot help you without spending time on your case. The fast,
low cost way to do this is through our Expert Legal Advice
service, where you
can pre-pay as little as £20 for an advice. If you need more help, one of our
employment specialists will take your case. |
| Back to
top |
| A10. |
Can I issue a statutory demand for
payment?
Our summary advice on when to use is when:
- You are chasing more than,
say, £5,000.
- You are absolutely certain
that they owe you the money - every penny of it and the debt is crystalised.
That means you do not need to ask a judge to say how much of your money claim is
due to you.
- Your debtor has the money.
- You calculate that your
debtor will pay rather than risk your issuing a petition. This depends of course
on his perception of you as well as where he could find the money as a last
resort.
- You are prepared to follow
up by issuing a petition. You hope that might never be necessary. But, as in any
litigation, hesitation comes through in your tactics. You lose the impact
completely if you are seen to be bluffing.
|
| Back to
top |
| A11. |
Are my employment ‘terms and conditions’
fair?
We would need further information to be able to tell you accurately.
However, a good place to start with employment problems is your contract of
employment. Read it through and consider whether your employer is failing to
comply with it.
There are special rules in many areas of employment.
Unfortunately we cannot help you without spending time on your case. The fast,
low cost way to do this is through our Expert Legal Advice
service, where you
can pre-pay as little as £20 for an advice. If you need more help, one of our
employment specialists will take your case. If you need more help, one of our
employment specialists will take your case. |
| Back to
top |
| A12. |
Do Net Lawman documents comply with the latest
legislation?
We try to keep up with all legislation by constantly reviewing our
documents. However, occasionally something “slips through the net”, just as it
might with a solicitor. But in five years of trading we have yet to hear of any
problem arising from that. |
| Back to
top |
| A13. |
Employment problem regarding
maternity
Maternity is a special part of employment law which has many of its own
rules. Every claim is different. We have our legal documents regarding maternity, paternity
and adoption rights.
|
| Back to
top |
| A14. |
I need Terms and Conditions and a privacy policy
document
Terms and conditions
Website Privacy policy
|
| Back to
top |
| A15. |
Can I review a document template before I buy
it?
Many, but not all, of our document templates can be ‘previewed’ before
you buy. Click on the ‘Preview’ button next the document you want to see on the
relevant introduction page. You can view most of the document although for
obvious reasons, we mark the pages so you cannot see everything.
Alternatively, each document introduction page has a list of the
specific provisions the document contains so you can check that the document
includes everything you require. |
| Back to
top | | |
|
|