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| After buying Documents |
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| After buying advice |
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| Law related questions |
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| After buying document |
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| A 1. |
I have paid for a document? I am yet to receive via
email, how can I download it?
- Go to the home page
- Enter your email and
password at the left hand side
- You will reach the document
pickup page
- If you have recently paid
for a document you will see a list of these document(s) with link nest to them.
- Simply click on the link.
You will be prompted to download the document, or the document will
automatically open in ‘Word’.
- Save it to your computer.
- If you have any problems
please contact tech support
immediately.
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| A 2. |
I can’t log on the system. It does not recognise my
email address?
The most likely reason is that you have registered with the wrong email
address. Please contact tech support
immediately with your ‘Worldpay’ transaction ID, date of purchase, credit card
ID, first name and the correct email address. We will edit your email address so
that you can download the document. |
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| A 3. |
I have not received my document and when I go to
download it, I did not find the document in the document pick up page. What can
I do?
Whilst we are not infallible, the most likely reason for this is that
your payment has not been accepted by our merchant service provider. If you have
a WorldPay receipt, please contact
tech support and we
will send your document to you immediately. |
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| A 4. |
I bought a document, logged on to download it but
it didn’t open. Why?
The most likely reason is that your browser security setting does not
allow you to open a binary file (.doc file). The other reason could be that the
firewall in the network (in your machine or in the gateway machine) does not
allow such a file to be downloaded.
You can try by changing the browser
security setting to ‘low’. If you still can’t download the document please
contact tech support. |
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| A 5. |
I can’t download the document. I saw a blank page.
Why?
The most likely reason is that your browser security setting does not
allow you to open a binary file (.doc file). The other reason could be that the
firewall in the network (in your machine or in the gateway machine) does not
allow such a file to be downloaded.
You can try to change the browser
security setting to ‘low’. If you still can’t download the document please
contact tech support. |
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| A 6. |
I can’t download the document. I saw an error page.
Why?
The most likely reason is that your browser security setting does not
allow you to open binary file (.doc file). The other reason could be that the
firewall in the network (in your machine or in the gateway machine) does allow
such a file to be downloaded.
Try changing the browser security setting
to ‘low’. If you still can’t download the document please contact tech support. |
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| A 7. |
I have forgotten my password? How can I retrieve
it?
Please click here, enter the email address that was
used during registration and submit the form. |
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| A 8. |
In the ‘forgot password page’, when I tried to
retrieve my password, it could not recognize my email. What shall I
do?
The most likely reason is that you have been registered with different
email address or mis-spelt your email address. Please contact tech support
with your first name, last name, correct email, document reference last
purchased and the ‘Worldpay’ transaction ID if you paid by credit
card. |
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| A 9. |
How can I get an invoice with your V.A.T
number?
Go to payment history page. Login using your email and password. Click on invoice link. You will
see a V.A.T invoice with V.A.T number. |
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| A10. |
I made an error while registering. Now I can’t
login. Please help.
Please contact tech support
with your first name, last name, correct email, the document reference number
last purchased and the ‘Worldpay’ transaction ID if you paid by credit
card. |
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| A11. |
I want to change my email
address.
Please contact tech support
with your current email address. This answer will change when we have hooked NLJ
cart system in UK |
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| A12. |
I have paid twice for the same document. How can I
get the refund?
Please contact tech support
with your first name, last name, correct email, the document reference number
you last purchased and the ‘Worldpay’ transaction ID if you paid by credit card.
We will check and refund you if this is the case. |
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| A13. |
How can I contact you for
support?
Please contact us
here. |
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| A14. |
I have contacted ‘technical support’ but am yet to
get a reply? What shall I do?
If you have been in touch with one of our team about your technical
enquiry already, please give your instructions to that person. Otherwise, please
contact us.
We will make sure your problem is dealt with as soon as
possible. |
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| A15. |
I have contacted for ‘law support’, but have no
reply. What shall I do?
If you have been in touch with one of our team about your legal enquiry
already, please give your instructions to that person. Otherwise, please
contact us.
We will make sure your problem is dealt with as soon as
possible. |
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| After buying advice
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| A 1. |
I have paid for legal advice through ‘make
payment’. I am yet to be contacted. What shall I
do?
Please contact Law
support with your
first name, last name, email, amount paid and ‘Worldpay’ transaction
ID. |
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| A 2. |
I have paid for legal advice through ‘make
payment’. How should I submit my query to the
lawyer?
Please contact Law
support with your
first name, last name, email, amount paid and ‘Worldpay’ transaction
ID. |
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| A 3. |
I have paid for ‘Expert legal advice’. I am yet to
be contacted by a lawyer. What shall I
do?
You are likely to be contacted within 48 hours. You can wait or send a
message to ELA
support. |
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| A 4. |
I have paid for the ‘employment law service’. I am
yet to be contacted by an employment lawyer. What shall I
do?
You are likely to be contacted within 48 hours. You can wait or send a
message to ELA
support. |
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| A 5. |
Where should I contact you for
support?
Please contact us. |
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| Law related
queries |
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| A 1. |
Is doc XXXX suitable for
me?
We really cannot advise you without detailed instructions. However,
first, our document introduction pages will help you decide which document to
buy. Second, almost all our document templates come with drafting notes to help
you make the right decisions on what to add, select or delete. After you have
bought, you can always contact us by phone if you need further help – absolutely
free! |
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| A 2. |
Can I use a standard Net Lawman document and modify
/ customise it myself? Can I delete sections which are not
applicable?
You certainly can. One of the leading features of Net Lawman documents is
that you can edit, save and re-use. Most documents include drafting notes which
explain which parts of the document you can change and which parts we advise
should stay un-altered.
Any words, sentences or clauses that are
optional are highlighted in blue. Simply choose the most suitable for your
circumstances and delete the rest.
If you would like us to check your
changes, you can use our drafting service. We will look over the changes you have made, possibly suggest improved
wording, and draft any new provisions you require. The service is versatile and
flexible. We take instructions quickly by email. |
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| A 3. |
Can you suggest the most suitable document for
me?
We require more detailed information to tell you precisely which document
might suit you best. However, the introduction pages and descriptions of the
documents have been designed to help you choose the most suitable document for
your circumstances. |
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| A 4. |
How does the bespoke service
work?
Simply contact us
with details of your situation and the sort of document you require. We will
give you a price for: taking your instructions by message or documents;
- drawing first draft
document;
- discussing with you by
email or telephone;
- preparing second, amended
draft;
- further discussion
- third draft if required.
To instruct
us, just make your payment and
contact us
with as much info as you can as to how you do business.
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| A 5. |
Does Net Lawman have document
xxx?
Try our search facility. |
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| A 6. |
Help – I have a work related problem. What steps
should I take? Do I have a claim regards my
employment?
We would need further information to be able to tell you accurately.
However, a good place to start with employment problems is your contract of
employment. Read it through and consider whether your employer is failing to
comply with it.
There are special rules in many areas of employment.
Unfortunately we cannot help you without spending time on your case. The fast,
low cost way to do this is through our Expert Legal Advice
service, where you
can pre-pay as little as £20 for an advice. If you need more help, one of our
employment specialists will take your case. |
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| A 7. |
Will you help me to complete a document I have
already bought?
Of course we should be happy to do so. Please send us more information
about the sort of changes you require. We will give you a cost estimate for our
work. We charge only £80 an hour and you can buy as little as a half hour’s
work. |
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| A 8. |
I am looking for a piece of legislation – which
one? Where can I find it?
Please use our search facility - we have many Acts of Parliament and statutory instruments to
browse. |
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top |
| A 9. |
My employer/ee has breached our contract. What can
I do?
We would need further information to be able to tell you accurately.
However, a good place to start with employment problems is your contract of
employment. Read it through and consider whether your employer is failing to
comply with it.
There are special rules in many areas of employment.
Unfortunately we cannot help you without spending time on your case. The fast,
low cost way to do this is through our Expert Legal Advice
service, where you
can pre-pay as little as £20 for an advice. If you need more help, one of our
employment specialists will take your case. |
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top |
| A10. |
Can I issue a statutory demand for
payment?
Our summary advice on when to use is when:
- You are chasing more than,
say, £5,000.
- You are absolutely certain
that they owe you the money - every penny of it and the debt is crystalised.
That means you do not need to ask a judge to say how much of your money claim is
due to you.
- Your debtor has the money.
- You calculate that your
debtor will pay rather than risk your issuing a petition. This depends of course
on his perception of you as well as where he could find the money as a last
resort.
- You are prepared to follow
up by issuing a petition. You hope that might never be necessary. But, as in any
litigation, hesitation comes through in your tactics. You lose the impact
completely if you are seen to be bluffing.
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| A11. |
Are my employment ‘terms and conditions’
fair?
We would need further information to be able to tell you accurately.
However, a good place to start with employment problems is your contract of
employment. Read it through and consider whether your employer is failing to
comply with it.
There are special rules in many areas of employment.
Unfortunately we cannot help you without spending time on your case. The fast,
low cost way to do this is through our Expert Legal Advice
service, where you
can pre-pay as little as £20 for an advice. If you need more help, one of our
employment specialists will take your case. If you need more help, one of our
employment specialists will take your case. |
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top |
| A12. |
Do Net Lawman documents comply with the latest
legislation?
We try to keep up with all legislation by constantly reviewing our
documents. However, occasionally something “slips through the net”, just as it
might with a solicitor. But in five years of trading we have yet to hear of any
problem arising from that. |
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| A13. |
Employment problem regarding
maternity
Maternity is a special part of employment law which has many of its own
rules. Every claim is different. We have our document regarding
maternity, paternity and adoption rights.
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| A14. |
I need Terms and Conditions and a privacy policy
document
Terms and conditions
Website Privacy policy
|
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| A15. |
Can I review a document template before I buy
it?
Many, but not all, of our document templates can be ‘previewed’ before
you buy. Click on the ‘Preview’ button next the document you want to see on the
relevant introduction page. You can view most of the document although for
obvious reasons, we mark the pages so you cannot see everything.
Alternatively, each document introduction page has a list of the
specific provisions the document contains so you can check that the document
includes everything you require. |
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