Website terms and conditions: sale of goods or services to consumers
Website terms and conditions for the Internet sale of goods
to business (not consumers), assuming website contains
facilities for visitor inter-action
About this document
Terms and conditions are the contract between you and your customer. Provided you comply with the general law, you can write what terms you like. The really important thing is to make sure that your terms accurately reflect exactly how you intend to “do business”.
This website terms and conditions document is suitable for any person or company selling physical goods of any sort through any sales channel, including an e-commerce enabled website, to businesses. If you sell to consumers, use Website terms and conditions: goods to consumers, payment online. These terms are suitable for selling to anywhere in the World, though we cannot be responsible for local laws in other countries.
Most Internet businesses are expanding. Sooner or later, you will need to provide for problems which could arise from use of your forum or sales support system or any other place where users may enter text. If you cannot see this happening to you, you can easily delete the relevant paragraphs.
If you have no ecommerce facility (customers pay through your website), To ‘use the simpler document linked from the right hand column of this page called ‘Website terms and conditions: goods to business, no online payment. If you sell to consumers, return to the category menu and choose again, because you also have to comply with the Distance Selling Regulations and other consumer protection law.
This document assumes you sell to an end user. Changes may be needed to the paragraphs on delivery, risk and returns if you sell to wholesalers or distributors. If you do, you may like to consider agency and sales documents.
Application
and features
Comprehensive set of terms and conditions suitable for any product or range of products
Provides protection (as far as can be given in a document) against problems which could arise from people posting content of any sort on your website
Simple structure makes for easy amendment to suit your precise commercial requirements
The document covers all usual basic contractual issues, as well as Internet and technical issues
This document comes with an excellent set of notes to help and advise you on drafting points, alternatives and necessary insertions
Provides a complete framework
Explanatory guidance notes in plain English
Contents
The essence of the contract: when made; offer and acceptanc
Changes to information on website
Customer account and confidentiality
Price, VAT and payment
Delivery and risk
Goods returned: reasons and procedure
Disclaimers and limitation of sellers liability
Protection of your intellectual property (so far as possible in a document of this nature)
A comprehensive draft “Acceptable Use Policy” which you use to say what your visitors or contributors may or may not do (delete it if there is no place on your site where people can enter text or otherwise communicate with you)
Protection from hackers (so far as possible in a document of this nature)
