Website terms and conditions template: bed and breakfast business
This is a set of terms and conditions for a bed and breakfast business or boutique hotel that accepts reservations via its website. This template should be very easy to adapt, and should help protect your B&B or hotel business by setting out the contract with your guests and the service that they should expect.
- Solicitor approved
- Plain English makes editing easy
- Guidance notes included
- Money back guarantee
About this terms and conditions template
This terms and conditions template is suitable for any bed and breakfast business or boutique hotel. It follows industry standards, and can be customised easily to suit your business.
These T&C should give your guests realistic expectations about the service you provide and give no case for argument that you haven't made them aware of the rules. While there are always going to be difficult guests, having well written terms and conditions should make it easier and less costly to resolve problems and disagreements.
In the hotel and leisure industry, many contractual terms are also part of the explanation of what is provided (for example, what is included in the price of a room, or how a customer can cancel a reservation). We have followed the industry practice of presenting the terms in a style that does to look like a legal document and that does not use legal jargon.
That does not mean that the legal effect is in any way diminished. Clear, concise terms written in plain English will benefit your business far more than a verbose document written in legalistic language. Guests are more likely to book and stay with you because:
- you set their expectations in advance as to what their stay will be like
- the tone of your terms is friendly and welcoming rather than intimidating
- the professionalism reflected in your terms is likely to be extended across other areas of your business
- they understand the rules of staying with you (particularly important in a business where many of your customers are unlikely to be native speakers)
The terms themselves have been written for placement on your website. We assume that your guests will read and accept them just before confirming a booking (or giving their card details, if you take this information online). They could be adapted for print and used when guests walk in "off the street".
We offer another set of terms and conditions for larger hotel businesses that provide a greater range of services in addition to accommodation, such as function room hire, function catering, and business meeting rooms. You may be interested to look at: Website terms and conditions template: hotel.
If you are in any doubt as to which template you should choose, please contact us.
The law in this document
The law in these T&C is largely common law that deals with the basics of contracts: offer, acceptance, price and payment, provision of service, liabilities and risk. That means that, by and large, you can set the terms you want. Our guidance notes will tell you what you can change safely, and what we don't advise changing.
This template complies with the Fair Trading Act 1986, the Consumer Guarantees Act 1993 as amended, and other latest consumer protection legislation allowing you to sell to businesses or consumers.
The terms and conditions template includes provisions that cover:
- Contract: formed on the acceptance of the hotelier or B&B owner;
- Security of credit card payment;
- Price and payment;
- Reservation and cancellation;
- Arrival and departure;
- Minimum contractual position;
- Restrictions on the actions of guests during a stay;
- Disclaimers and limitation of liability;
- Other miscellaneous legal provisions.
This document was written by a solicitor for Net Lawman. It complies with current New Zealand law.
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