Website terms and conditions: services to consumers, payment online
Terms and conditions for sale of services to consumers,
and, or to business. Suitable whether there is a one-off or
monthly charge. Drawn assuming your website contains a
full e-commerce facility and facilities for visitor inter-action
About this document
We offer a number of basic alternatives covering different business models. What matters is not so much what you sell as how you sell it.
This is a terms and conditions document for the international sale of services to consumers or to business. There may be a one-off or monthly charge. The document has been drawn so that the customer pays over the Internet using the e-commerce facility on your website.
Terms and conditions are the contract between you and your customer. Provided you comply with the general law, you can write what terms you like. However, if you sell to consumers you are constrained by the Distance Selling Regulations and other consumer law. The really important thing is to make sure that your terms accurately reflect exactly how you intend to “do business”.
Who will use this document?
Any person or company selling services of any sort through any sales channel, including an e-commerce enabled website, to consumers. If you sell to business you can use the same document. Certain consumer protection provisions are made applicable only to consumers. These terms are suitable for selling to anywhere in the World, though we cannot be responsible for local laws in other countries.
Most Internet businesses are expanding. Sooner or later, you will need to provide for problems which could arise from use of your forum or sales support system or any other place where users may enter text.
Application
and features
Comprehensive set of terms and conditions suitable for any service or range of services
Provides protection (as far as can be given in a document) against problems which could arise from people posting content of any sort on your website
Compliance with provisions of distance selling laws and consumer protection legislation
Simple structure makes for easy amendment to suit your precise commercial requirements
The document covers all usual basic contractual issues, as well as Internet and technical issues
This document comes with an excellent set of notes to help and advise you on drafting points, alternatives and necessary insertions
Contents
The essence of the contract: when made; offer and acceptance. Changes to information on website
Customer account and confidentiality
Price, GST, payment and how you will provide the service
Disclaimers and limitation of sellers liability
Protection of your intellectual property (so far as possible in a document of this nature)
A comprehensive draft “Acceptable Use Policy” which you use to say what your visitors or contributors may or may not do (delete it if there is no place on your site where people can enter text or otherwise communicate with you)
Protection from hackers (so far as possible in a document of this nature)
