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General |
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NZ-SG006 |
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| Goods defective: retailer’s denial of liability rejection | | | Price: NZ$12.00 |
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Letter to supplier who has already stated that manufacturer is responsible for any defect. Points out your legal rights and his obligations to you. Indicates possibility of legal claim. |
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NZ-SG010 |
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| Mail order goods rejection | | | Price: NZ$12.00 |
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Letter rejecting goods bought by mail order, quoting Distance Selling Regulations and requesting seller to organise return of money paid and return carriage of goods. Indicates possibility of legal claim |
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NZ-ECM104 |
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Terms and conditions for Internet sale of soft copy download product (like software) to businesses (not consumers), whether a one-off or periodic charge. Assumes website contains facilities for visitor inter-action. Includes user licence as part of the document. |
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NZ-ECM124 |
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Terms and conditions for the international sale of soft copy download products (like software) to consumers and business, via the Internet. It is suitable whether there is a one-off or periodic charge. It assumes the website contains facilities for visitor inter-action. It includes a user licence (EULA). |
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NZ-SG007 |
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| Goods not received: send immediately | | | Price: NZ$12.00 |
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Leter demanding immediate delivery of goods ordered or compensation for losses if order remains unfulfilled. Indicates possibility of legal claim |
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NZ-COM606 |
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NZ-ECM121 |
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Terms and conditions for Internet sale internationally of goods to businesses and consumers, assuming website contains facilities for visitor inter-action, compliant with the law on distance selling and consumer protection. |
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NZ-ECM125 |
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Terms and conditions document for the international sale of soft copy download products (like software) to consumers and business via the Internet. It is suitable whether there is a one-off or periodic charge. It assumes the website contains facilities for visitor inter-action and it includes a user licence (EULA). |
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NZ-SG002 |
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| Demand to obtain delivery of goods | | | Price: NZ$12.00 |
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Demands delivery of goods by specific date (goods already paid for). Indicates possibilty of legal claim |
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NZ-SG008 |
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| Goods unsuitable: refund money | | | Price: NZ$12.00 |
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Letter to supplier claiming goods bought are not suitable for purpose as described or confirmed by seller at time of purchase. Demands refund of purchase price and return carriage cost. Indicates possibility of claim |
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NZ-ECM102 |
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Comprehensive agreement to regulate the terms of an non e-commerce website selling to businesses. |
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NZ-ECM122 |
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Terms and conditions for the international sale of goods to consumers and businesses. It assumes the website does not contain an e-commerce facility, so that payment is made in some other way. It is expected that these terms will be both posted on the website and provided in a catalogue or at some other point before the contract is concluded. |
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NZ-SG005 |
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| Goods defective: free repair request | | | Price: NZ$12.00 |
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Letter to supplier requesting free repair, including re-imbursement of carriage costs. Indicates possibility of legal claim. |
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NZ-SG009 |
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| Hire purchase agreement: defective product rejection | | | Price: NZ$12.00 |
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Letter to finance company stating goods bought by hire purchase to be defective. Demands return of purchase price and collection of goods by seller. Indicates possibility of legal claim. |
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NZ-ECM103 |
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Terms and conditions for Internet sale internationally of services to business (not consumers), whether one-off or monthly charge, assuming website contains facilities for visitor inter-action |
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NZ-ECM123 |
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Terms and conditions document for the international sale of services to consumers or to business. There may be a one-off or monthly charge. The document has been drawn so that the customer pays over the Internet using the e-commerce facility on your website. |
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Machines and equipment sale and lease |
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NZ-COM423 |
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NZ-CB010 |
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| New car complaint | | | Price: NZ$12.00 |
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Letter to car sales company stating the car just bought is faulty. Demands either complete refund, or free repairs together with compensation to cover inconvenience. Refers to the law. |
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NZ-COM424 |
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NZ-CB030 |
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| Sale agreement -car or other vehicle | | | Price: NZ$24.00 |
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Suitable for anyone buying or selling. Sets out identity of vehicle and terms of sale. Use to be sure all important terms are included. |
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NZ-COM421 |
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NZ-COM425 |
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NZ-COM422 |
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NZ-COM513 |
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Private sales |
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NZ-PG001 |
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| Option for purchase of goods | | | Price: NZ$12.00 |
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Simple formal option to purchase at a future date in exchange for a payment now. |
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NZ-SG006 |
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| Goods defective: retailer’s denial of liability rejection | | | Price: NZ$12.00 |
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Letter to supplier who has already stated that manufacturer is responsible for any defect. Points out your legal rights and his obligations to you. Indicates possibility of legal claim. |
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NZ-SG010 |
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| Mail order goods rejection | | | Price: NZ$12.00 |
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Letter rejecting goods bought by mail order, quoting Distance Selling Regulations and requesting seller to organise return of money paid and return carriage of goods. Indicates possibility of legal claim |
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NZ-PG002 |
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| Sale agreement goods | | | Price: NZ$12.00 |
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Simple agreement for the sale of goods. Records identity of parties, description of goods, transfer of ownership, price and more. |
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NZ-SG007 |
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| Goods not received: send immediately | | | Price: NZ$12.00 |
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Leter demanding immediate delivery of goods ordered or compensation for losses if order remains unfulfilled. Indicates possibility of legal claim |
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NZ-TR020 |
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| Complaint to an airline about a flight delay | | | Price: NZ$12.00 |
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Formal letter providing suitable framework for complaint. Asks for compensation. Refers to the law in order to prompt a quick response. |
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NZ-EQ001 |
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NZ-SG002 |
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| Demand to obtain delivery of goods | | | Price: NZ$12.00 |
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Demands delivery of goods by specific date (goods already paid for). Indicates possibilty of legal claim |
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NZ-SG008 |
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| Goods unsuitable: refund money | | | Price: NZ$12.00 |
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Letter to supplier claiming goods bought are not suitable for purpose as described or confirmed by seller at time of purchase. Demands refund of purchase price and return carriage cost. Indicates possibility of claim |
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NZ-TR040 |
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| Holiday Complaint | | | Price: NZ$12.00 |
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Formal letter providing suitable framework for complaint. Asks for compensation and refers to the law in order to prompt a quick response. |
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NZ-AN001 |
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| Sale agreement for dog | | | Price: NZ$35.00 |
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Simple agreement - includes: identity of dog, breeding, terms of transfer, the price, documentation. |
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NZ-SG005 |
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| Goods defective: free repair request | | | Price: NZ$12.00 |
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Letter to supplier requesting free repair, including re-imbursement of carriage costs. Indicates possibility of legal claim. |
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NZ-SG009 |
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| Hire purchase agreement: defective product rejection | | | Price: NZ$12.00 |
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Letter to finance company stating goods bought by hire purchase to be defective. Demands return of purchase price and collection of goods by seller. Indicates possibility of legal claim. |
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Restaurants and food |
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NZ-RF012 |
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| Restaurant: lost reservation claim | | | Price: NZ$12.00 |
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Letter to restaurant seeking compensation for a "lost" reservation. Indicates possibility of legal claim. |
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NZ-RF010 |
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| Restaurant: food poisoning claim | | | Price: NZ$12.00 |
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Letter to restaurant claiming compensation for personal injury, namely food poisioning as a result of eating there. Indicates possibilty of legal claim. |
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NZ-RF011 |
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| Restaurant food quality complaint | | | Price: NZ$12.00 |
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Letter to restaurant claiming that food was not to reasonable standard. Seeks compensation. Indicates possibility of legal claim. |
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