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Miscellaneous |
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NZ-SG009 |
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| Hire purchase agreement: defective product rejection | | | Price: NZ$12.00 |
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Letter to finance company stating goods bought by hire purchase to be defective. Demands return of purchase price and collection of goods by seller. Indicates possibility of legal claim. |
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NZ-SG010 |
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| Mail order goods rejection | | | Price: NZ$12.00 |
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Letter rejecting goods bought by mail order, quoting Distance Selling Regulations and requesting seller to organise return of money paid and return carriage of goods. Indicates possibility of legal claim |
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NZ-PR601 |
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NZ-AN001 |
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| Sale agreement for dog | | | Price: NZ$35.00 |
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Simple agreement - includes: identity of dog, breeding, terms of transfer, the price, documentation. |
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Service providers (letters) |
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NZ-MI002 |
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| General commercial services complaint | | | Price: NZ$12.00 |
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Letter of complaint to service provider, seeking compensation. Indicates the possibility of legal action |
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NZ-SR012 |
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| Solicitor’s charges: remuneration certificate request | | | Price: NZ$12.00 |
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Letter to solicitor stating that their charge is too high. Asks for a Law Society remuneration certificate to prove the amount charged is appropriate |
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NZ-SR001 |
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| Complaint to an accountant | | | Price: NZ$12.00 |
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Letter to accountant stating their advice was not suitable and has caused loss. Seeks compensation. Indicates possibility of legal action if claim not met |
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NZ-RF010 |
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| Restaurant: food poisoning claim | | | Price: NZ$12.00 |
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Letter to restaurant claiming compensation for personal injury, namely food poisioning as a result of eating there. Indicates possibilty of legal claim. |
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NZ-FS001 |
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| Investment advice, complaint to Ombudsman | | | Price: NZ$13.00 |
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Letter to Insurance and Savings Ombudsman complaining about a professional investment advisor's bad advice. Requests the relevant forms to make a free complaint and claim compensation. |
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NZ-SR010 |
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| Solicitor complaint: work or delay | | | Price: NZ$12.00 |
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Letter to solicitor stating work to be unprofessional, and/or there is a delayed. Seeks quich completion of work or that you will take it elsewhere and seek compensation and / or complain to Office for Supervision of Solicitors. |
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NZ-RF011 |
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| Restaurant food quality complaint | | | Price: NZ$12.00 |
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Letter to restaurant claiming that food was not to reasonable standard. Seeks compensation. Indicates possibility of legal claim. |
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NZ-FS002 |
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| Investment advice, complaint to adviser | | | Price: NZ$13.00 |
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Letter of complaint to investment advisor. Addresses his unprofessional advice. Asks for compensation for losses. |
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NZ-SR011 |
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| Solicitor’s charges: detailed account request | | | Price: NZ$12.00 |
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Letter to solicitor asking for detailed, itemised breakdown of charges. |
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NZ-RF012 |
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| Restaurant: lost reservation claim | | | Price: NZ$12.00 |
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Letter to restaurant seeking compensation for a "lost" reservation. Indicates possibility of legal claim. |
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Shared ownership |
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NZ-CB104 |
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NZ-CB103 |
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NZ-EQ007 |
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NZ-CB102 |
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NZ-EQ006 |
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NZ-CB101 |
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Telecoms utilities traders and builders(letters) |
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NZ-CB010 |
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| New car complaint | | | Price: NZ$12.00 |
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Letter to car sales company stating the car just bought is faulty. Demands either complete refund, or free repairs together with compensation to cover inconvenience. Refers to the law. |
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NZ-UT001 |
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| Electricity bill query Energywatch investigation request | | | Price: NZ$12.00 |
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Letter to "Energywatch" stating that a bill from electricity company is too high, stating reasons and requesting formal test or reference to ombudsman. |
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NZ-UT021 |
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| Water supply interruption: compensation request | | | Price: NZ$12.00 |
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Letter to water supplier to claim compensation for interruption to supply without notice. |
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NZ-HS001 |
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| Builder complaint of other damage | | | Price: NZ$12.00 |
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Letter to builder stating that his work has caused other damage. Explains the builder has breached the contract and that he will have to pay compensation. |
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NZ-UT002 |
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| Electricity bill query | | | Price: NZ$12.00 |
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Letter to electricity supplier. Suggests that the meter be read free of charge unless it is not inaccurate. Suggests compensation might be appropriate if meter is faulty |
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NZ-CB001 |
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| Garage Service bill complaint | | | Price: NZ$12.00 |
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Letter to garage, after repairs, stating that the bill was too high. The letter asks for a refund of excess money. Indicates possibility of legal action. |
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NZ-TR001 |
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| Complaint to a bus operator | | | Price: NZ$12.00 |
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Formal letter providing a suitable framework for any complaint to bus operator. |
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NZ-UT011 |
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| Gas bill query | | | Price: NZ$12.00 |
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Letter to gas supplier. Suggests that the meter be read free of charge unless it is not inaccurate. Suggests compensation might be appropriate if meter is faulty. |
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NZ-CB002 |
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| Garage service claim - money back | | | Price: NZ$12.00 |
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Letter to garage stating the repair work carried out has caused other faults to the vehicle. Asks for compensation to pay for repairs carried out elsewhere. Indicates possibility of legal action. |
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NZ-TR010 |
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| Complaint to a railway operator | | | Price: NZ$12.00 |
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Formal letter providing a suitable framework for any complaint to train operator. |
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NZ-UT012 |
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| Gas complaint: Energywatch investigation request | | | Price: NZ$12.00 |
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Letter to "Energywatch" stating that a bill from gas supplier is too high, stating reasons and requesting formal test or reference to ombudsman. |
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Travel |
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NZ-PR523 |
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NZ-MT002 |
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| Motor accident: car repair | | | Price: NZ$12.00 |
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Letter to garage requesting quotation for repair. Includes reference to hire car whilst car is being repaired, photographic evidence, and a detailed report of damage to the vehicle in order to use it in the claim |
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NZ-TR040 |
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| Holiday Complaint | | | Price: NZ$12.00 |
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Formal letter providing suitable framework for complaint. Asks for compensation and refers to the law in order to prompt a quick response. |
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NZ-CB030 |
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| Sale agreement -car or other vehicle | | | Price: NZ$24.00 |
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Suitable for anyone buying or selling. Sets out identity of vehicle and terms of sale. Use to be sure all important terms are included. |
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NZ-MT003 |
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| Motor accident: letter to own insurer | | | Price: NZ$12.00 |
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Letter to own insurer giving details of accident, as required by the policy. Requests claim for for formal processing of claim. |
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NZ-TR041 |
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| Lost luggage compensation request | | | Price: NZ$12.00 |
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Letter to carrier, self explanatory. Indicates possibility of legal action. |
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NZ-PR521 |
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NZ-IN002 |
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| Holiday insurance: stolen goods claim | | | Price: NZ$12.00 |
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Letter to claim on holiday insurance policy for goods stolen. |
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NZ-MT004 |
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| Motor accident: letter to driver at fault | | | Price: NZ$12.00 |
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Letter to driver who caused accident. Provision of information and request for his. Holds him responsible and indicates possiblity of legal action. |
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NZ-CB104 |
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NZ-PR522 |
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NZ-MT001 |
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| Motor accident: witness in car | | | Price: NZ$12.00 |
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Asking witness to provide information as to what he saw and act as witness. |
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NZ-TR020 |
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| Complaint to an airline about a flight delay | | | Price: NZ$12.00 |
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Formal letter providing suitable framework for complaint. Asks for compensation. Refers to the law in order to prompt a quick response. |
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NZ-CB103 |
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