Website terms and conditions: goods to consumers, payment online
Website terms and conditions for the online sale of goods to
consumers (and businesses). Drawn assuming the website
contains facilities for visitor interaction. Fully compliant with
the Distance Selling Regulations for a person or company
selling goods online to consumers
About this document
We offer a number of basic alternatives covering different business models. What matters is not so much what you sell as how you sell it.
This is a terms and conditions document for the international sale of goods to consumers and businesses over the Internet. It assumes the website contains facilities for visitor inter-action.
Terms and conditions are the contract between you and your customer. Provided you comply with the general law, you can write what terms you like. However, if you sell to consumers you are constrained by the Distance Selling Regulations and other consumer law. The really important thing is to make sure that your terms accurately reflect exactly how you intend to “do business”.
This document assumes you sell to an end user.
Who will use this document?
Any person or company selling physical goods of any sort through any sales channel, including an e-commerce enabled website, to consumers. If you sell to business you can use the same document. Certain consumer protection provisions are made applicable only to consumers. These terms are suitable for selling to anywhere in the World, though we cannot be responsible for local laws in other countries.
Application
and features
Comprehensive set of terms and conditions suitable for any service or range of services
Provides protection (as far as can be given in a document) against problems which could arise from people posting content of any sort on your website
Simple structure makes for easy amendment to suit your precise commercial requirements
The document covers all usual basic contractual issues, as well as Internet and technical issues
This document comes with an excellent set of notes to help and advise you on drafting points, alternatives and necessary insertions
Contents
The essence of the contract: when made; offer and acceptance. Changes to information on website
Customer account and confidentiality
Price, GST, payment and how you will provide the service - download / email, etc
Support provision
Dissatisfaction and refunds
Disclaimers and limitation of sellers liability
Protection of your confidential information and intellectual property (so far as possible in a document of this nature)
A comprehensive draft “Acceptable Use Policy” which you use to say what your visitors or contributors may or may not do (delete it if there is no place on your site where people can enter text or otherwise communicate with you)
Protection from hackers (so far as possible in a document of this nature)
